Delivery & Returns


Please allow three to five days for delivery.

Returns & Exchanges

We hope you like our products. However, it is important to read our returns and exchanges policy before making any purchases. If you need to refund or exchange an item, please email at the earliest convenience prior to returning the product to us. If you change your mind about your purchase, we are happy to exchange the item as long as it is in as new condition, unused, unopened and unworn and returned within 30 days of original dispatch. Unless the product is faulty, all additional postage costs for returning items will be at your expense.


How to Return Items

Before you return the items, either email or call us to let us know that you are returning an item. When returning items, wrap the package securely and enclose your receipt (we send this out with your order), reason for returning the item/s, and send to: Pflexx, Jarrow Business Centre, Viking Industrial Estate, Tyne & Wear, NE32 3DT, United Kingdom

Once we have received the returned products, exchanges will be processed within 5 days and refunds or credits processed within 7 working days. Refunds will credit the original account of payment.

** IMPORTANT – We can take no responsibility for returned items that do not reach us. We suggest that you get postal insurance before sending the items.


We are continually striving to improve our processes and customer service, all complaints are analysed to further enhance our quality of service to you. In the unlikely event that you feel the need to register a complaint, please contact us immediately. Your complaint will be acknowledged within 5 working days. We will provide a likely timescale for resolving the issue and keep you regularly updated. Please email complaints to Alternatively, you can write to: Complaints Department, Pflexx, Jarrow Business Centre Viking Industrial Park Jarrow Tyne & Wear NE32 3DT United Kingdom.

Warranty Information

Pflexx® products carry a 3 month warranty. However some products for sale on our site have a manufacturer’s warranty that is passed on to you the customer. Pflexx® has no control over the terms of the warranty and would advise you the customer to complete any necessary documentation as specified by the manufacturer. Any guarantees and warranties offered are in addition to the consumer’s statutory rights.

Further Questions?

Email us: